Home » Lifestyle » JetBlue CEO says airline will block middle seats into 2021, cites importance of 'customer perception'
JetBlue CEO says airline will block middle seats into 2021, cites importance of 'customer perception'
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Robin Hayes, the CEO of JetBlue Airways, says the carrier will continue blocking middle seats at least until the first quarter of next year, citing the importance of “customer perception” amid the ongoing coronavirus pandemic.
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Hayes’ comments come amid recent reports of carriers ditching their middle-seat blocking policies, Southwest being the most recent major airline to announce its end to the practice.
“Our view is that over the course of time the seat caps will go, but right now it’s a very important issue for customer perception,” said Hayes in an interview with Reuters, adding that blocking its middle seats will be “incredibly expensive” for the airline.