Royal Mail issues update on big post changes from next week as services change

Royal Mail has revealed that new changes will come into force from Monday April 6. Measures have been updated as Britain struggles to combat the coronavirus crisis. The postal service company wants to ensure a safe and reliable service for customers.


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Royal Mail has introduced “a range of new social distancing measures to avoid contact during delivery.”

These include parcels no longer being handed personally over to customers.

Instead, they will be placed at the door and the postal worker will knock to alert the inhabitant.

Britons will also no longer sign on a handheld device during deliveries, instead, their name will be logged.

Rico Back, Royal Mail Group Chief Executive Officer, said in a statement: “Royal Mail takes the health and safety of its colleagues, customers and the communities in which we operate very seriously.

“We have introduced a range of new social distancing measures to avoid contact during delivery.  

“Where an item won’t fit through a customer’s letterbox, the postman or woman will place the item at the customer’s door, knock, and step aside to a safe distance while they retrieve their item.

“We are also temporarily not handing over hand-held devices to customers to capture signatures.

“Standard ways of working have been revised to ensure that, wherever possible, colleagues stay two metres apart.

“We have implemented a new rule that means there will only be one person in a Royal Mail delivery vehicle at any one time.”

Local delivery offices Customer Services Points’ opening hours are being changed from next week.

Royal Mail’s largest locations will be open between 7am-11am.


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All other Customer Service Points will be open between 7am-9am. All will be closed on Wednesday and Sunday.

“To support the Government’s advice to stay at home and avoid non-essential journeys, we urge customers to only visit Customer Service Points where absolutely necessary. As a reminder, we can also redeliver your item(s) for free,” explained Royal Mail.

Longer retention periods in Customer Service Points are also being implemented.

The retention period is being extended to 30 calendar days from Monday 6 April before items are returned to sender.

This applies to the following:

– Items we’ve left a ‘Something for You’ card

–  that have a ‘Surcharge to Pay’

– Items that have a ‘Customs Charge to Pay’

– Local Collect items where the parcel is addressed to the Customer Service Point.

Due to increased absence levels, Royal Mail has reviewed timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes:

For items posted from Tuesday 31 March 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9am the next working day will change to by 12pm the next working day.

Our guaranteed delivery for Special Delivery Guaranteed by 1pm will change to by 9pm the next working day.

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