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It's no secret that people can be mean online, especially when it comes to leaving reviews.
But the quick-witted owners of a London takeout have hit back at the haters and earned themselves a cult following with their responses to bad reviews.
Trinidad Roti Shop in Harlesden, northwest London, won't stand for the negative reviews, which have only slightly dented their 4.1 star rating out of five on Google.
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One disgruntled customer, in a review that contained no small amount of spelling mistakes, said: "If that was a roti then you haven't had a proper roti yet, I am shooked at the lack of ingredients used apart from the fact it felt like I was eating dry bread and even my hot sauce couldn't spice it up."
But the owner was quick to fight back, replying: "Taste is subjective unlike your spelling. Probably your autocorrect hates you like rest of the Universe."
And another unhappy patron, who goes only by Pistachio, was quick to slam the restaurant, claiming: "The food is ok but every time I interact with them, whether face to face or over the phone, I’m blown away by the unnecessary attitude, after asking them basic questions.
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"I’d say their customer service is the worst in north west [London]. For that reason I’m officially through with them. Been a long time coming. I’m surprised they’re still up and running tbh."
As ever, the savage owners had the perfect response.
"Honestly Pistachio you keep on asking the same questions every time so we're actually quite pleased you've moved on to traumatise other establishments.”
One reviewer said their mutton roti was 'dry', dramatically telling fellow foodies to 'go McDonald's instead of buying this rubbish'.
But the sassy owner responded: "The phrase 'stay in your lane' applies to this review."
Other customers were less negative and were eager to post their more favourable reviews.
One customer Simran, who shared a selection of the reviews on her social media page, wrote: "Looking for roti shops and I can’t with this place and their responses to bad reviews."
Another replied saying: "They get five stars for their comebacks."
The owner added, responding to the positive reviews: "Unfortunately some of the sad folks who post negative reviews have another agenda and more than likely have never been to the Caribbean or even our restaurant.
"I tend to ignore the haters as evolution will inevitably remove them from the gene pool."
Another said: “Omg I’m crying at these responses from the owner."
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- Food
- Restaurants
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