MCDONALD'S ice cream machines always seem to mysteriously breakdown at the exact moment you're craving a McFlurry.
And one TikToker claims to know the reason why the machines are always busted – an issue that's so widespread the feds are reportedly on the case.
Johnny Harris published a video on TikTok that explains his theory on why it's so hard to order an ice cream at the iconic fast-food chain, and it's not because employees are too lazy to deal with the machines, as many believe.
One of the main issues with the machines is they are handled by an outside company, Taylor Company, and employees are unable to do anything but wait for a certified technician to fix them if they break, as Harris says on the @behindthebrands TikTok account.
CLEANING ISSUES
Harris also says the machines self-clean every day, but this process takes about four hours, and if there is any glitch during the process, a whole new cleaning cycle begins, taking the machines out of commission for even longer.
Moreover, because these machines are so expensive, most McDonald's locations only have one, and they can easily overheat if they are processing too many orders at once.
The Sun reached out to McDonald's for comments on Harris' claims but didn't immediately receive a response.
FEDS INVESTIGATING
These claims come as the Federal Trade Commission are investigating the McFlurry machines, and why they seem to not be working so often.
The probe is part of an effort to protect franchise owners, who have complained the machines give their businesses a bad reputation.
“We are tired of being the butt of late-night jokes. So are our customers and crews,” the National Owners Association said, according to Wall Street Journal.
“Nothing is more important to us than delivering on our high standards for food quality and safety, which is why we work with fully vetted partners that can reliably provide safe solutions at scale," the company has previously said about the investigation.
The Taylor Company, on their part, has defended their monopoly on repairs, per the Journal.
“The machines are built up with a lot of interconnecting parts that have to operate in a complex environment and manner," the company said in a statement.
McFlurries account for 60% of McDonald’s dessert sales, according to Technomic data, but customers have had issues getting the treat for years.
So much so, that these ice cream machines have become a common joke, a website named McBroken was even created to track which locations have working machines.
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