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Southwest to ban emotional support animals
01/25/2021
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Southwest Airlines will ban emotional support animals from all flights effective March 1, in accordance with a new final rule issued by the Department of Transportation in December.
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AMERICAN AIRLINES TO BAN EMOTIONAL SUPPORT ANIMALS ON FLIGHTS
According to Southwest senior vice president of operations and hospitality Steve Goldberg, the move will allow the airline to "address numerous concerns raised by the public and airline employees regarding the transport of untrained animals in the cabins of aircraft."
Southwest customers may still travel with their cat or dog as part of the airline's existing pets program for a charge of $95 each way per pet carrier. However, the animals must meet all applicable requirements regarding in-cabin stowage.
Customers with existing reservations for travel with unaccepted animals after Feb. 28 should contact Southwest for more information and assistance.
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In addition, Southwest will limit service animals on flights to dogs that are individually trained to do work or perform tasks for individuals with disabilities. The DOT rule allows airlines to require a service animal to fit within its handler's foot space on the airplane, and mandate that the animal be harnessed, leashed, or tethered at all times on the plane and within the airport during the travel journey.
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